Terms & Privacy

Terms of Use

Effective Date: 21.05.2025

Welcome to Stradiva Tonewood. By accessing or using our website stradiva.pl, you agree to comply with and be bound by the following Terms of Use. Please read them carefully. If you do not agree, do not use this website.

  • Use of the Website

You may use our website solely for personal or professional purposes related to browsing and purchasing tonewood. You agree not to:

  • Use the site for any unlawful or fraudulent activity

  • Attempt to gain unauthorized access to any part of the site

  • Interfere with the functionality or security of the website

  • Reproduce, copy, or exploit any part of the website without our written permission

  • Product Information

We strive to provide accurate descriptions, measurements, and photographs of all tonewood pieces. However:

  • Wood is a natural material — variations in color, grain, figure, and weight are normal and not considered defects.

  • Sizes are approximate and may vary slightly due to measurement methods or wood movement.

  • Availability and pricing may change at any time without prior notice.

  • We reserve the right to refuse or cancel any order due to pricing errors or stock issues.

  • Prices and Payments

All prices displayed on our website are stated in Euro (€) and are exclusive of VAT (ex VAT).

  • VAT, where applicable, will be calculated and added at checkout according to Polish and EU tax regulations.

  • For EU business customers providing a valid VAT number, intra-community supply rules may apply (0% VAT).

  • All orders must be paid in full before shipment.

  • Payment methods include credit/debit card, bank transfer, and online payment systems available at checkout.

  • All transactions are processed in accordance with applicable tax laws and payment provider terms.

By placing an order, you confirm that you are authorized to use the selected payment method and that all order details are accurate.

  • Shipping and Delivery

We ship from Poland to all EU countries and selected international destinations.

  • Shipping costs and delivery times are displayed during checkout.

  • The buyer is responsible for providing accurate delivery information.

  • We are not liable for delays or losses caused by shipping carriers, customs, or events beyond our control (force majeure).

  • Risk passes to the buyer once the goods are delivered to the carrier.

  • Right of Withdrawal (Consumers Only)

Consumers within the EU have the right to withdraw from the contract within 14 days after receiving the goods, without giving a reason.
To exercise this right, contact us at info@stradiva.pl with your order number.

Returned items must be:

  • Unused and in their original condition, and

  • Returned within 14 days of withdrawal notice.

Refunds will be issued within 14 days after we receive the returned goods, using the same payment method used for purchase.
The right of withdrawal does not apply to goods that have been custom cut, altered, or clearly personalized.

  • Complaints and Warranty

If a product is damaged or defective upon delivery, please contact us at info@stradiva.pl with photos and a description.
We will review your claim and, if justified, offer repair, replacement, or refund in accordance with Polish and EU consumer protection laws.
Our liability for any claim related to an order is limited to the purchase price of that order.

  • Intellectual Property

All content on this website — including text, images, product descriptions, logos, and trademarks — is the property of Stradiva Tonewood or its content providers and is protected by copyright and intellectual property laws.
No part of the website may be copied, distributed, or used for commercial purposes without prior written consent.

  • Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products

  • Delivery delays or failures caused by carriers, customs, or events beyond our control

  • Changes in wood condition or damage after modification or use by the buyer

Our maximum liability for any claim shall not exceed the total amount paid for the order concerned.

  • User Accounts

If you create an account on our site, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

  • Data Protection

We process all personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Polish data protection laws.
Details of how we collect, store, and use your data are described in our Privacy Policy.

  • Governing Law

These Terms are governed by the laws of Poland.
Any disputes arising from the use of this website or from purchase contracts shall be settled by the competent courts in Poland, unless otherwise required by EU consumer protection law.

  • Changes to These Terms

We may update these Terms of Use & Sale at any time. Changes will be posted on this page with an updated effective date.
Your continued use of the website or purchase of products constitutes acceptance of the revised terms.

  • Contact

If you have any questions or requests regarding these Terms, please contact us at:
Email: info@stradiva.pl
Business Name: Stradiva Tonewood
Address: Zadział 5a, 34-400 Nowy Targ, Poland

Privacy & Cookies

Effective Date: 21.05.2025
Business Name: Stradiva Tonewood
Website: stradiva.pl
Location: Poland

Your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you visit or make a purchase on our website.

  • Who We Are

We are the controller of your personal data under applicable data protection laws (including the General Data Protection Regulation – GDPR). If you have any questions, please contact us at:

Email: info@stradiva.pl
Address: Zadział 5a, 34-400 Nowy Targ, Poland

  • What Personal Data We Collect

When you visit our website, place an order, or contact us, we may collect the following data:

  • Contact Information: Name, email address, phone number, billing and shipping addresses

  • Order Information: Purchased items, payment method (processed securely via third-party providers), transaction history

  • Account Information: If you create an account, we store your username and preferences

  • Technical Data: IP address, browser type, device information, pages visited (via cookies and analytics tools)

  • How We Use Your Data

We use your data to:

  • Process and fulfill orders

  • Send order confirmations and updates

  • Respond to inquiries and customer service requests

  • Improve website functionality and performance

  • Comply with legal obligations (e.g., tax reporting)

  • Prevent fraud or abuse

We do not sell or rent your personal data to third parties.

  • Sharing Your Data

We share your data only with trusted service providers necessary to operate our website and fulfill orders, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., DHL, UPS, national post services)

  • Website tools (e.g., WordPress, WooCommerce, Elementor)

  • Analytics providers (e.g., Google Analytics, if enabled)

These providers process data on our behalf under strict confidentiality agreements and data protection policies.

  • Data Retention

We retain your data only as long as necessary to fulfill the purposes described above, including for legal, accounting, or tax obligations. You may request deletion of your account or data at any time, unless we are required to retain it by law.

  • Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain data processing

  • Withdraw consent where applicable

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@stradiva.pl.

  • What Are Cookies?

Cookies are small text files stored on your device when you browse a website. They help us improve functionality, remember preferences, and analyze traffic.

  • Types of Cookies We Use

  • Essential Cookies: Required for the site to function properly (e.g., shopping cart, account login)

  • Performance Cookies: Used to collect anonymized data on how visitors interact with the site (e.g., via Google Analytics)

  • Functional Cookies: Remember choices you make (like language or region)

  • Marketing Cookies: May be used to track visitors across websites for remarketing purposes (only if consent is given)

  • Managing Cookies

When you first visit our site, you’ll see a cookie banner where you can accept or manage your cookie preferences. You can also manage cookies via your browser settings.

Please note that disabling certain cookies may affect website functionality.

  • Third-Party Cookies

  • Some cookies may be placed by third-party services integrated into our website, such as:

    • WooCommerce for shopping functionality

    • Elementor for dynamic page features

    • Google Analytics (if enabled) for website statistics

    We do not control the use of cookies by third parties and recommend reviewing their individual privacy policies.

  • Changes to This Policy

  • We may update this Privacy & Cookies Policy from time to time. The latest version will always be posted on this page with the effective date.

If you have any questions or concerns about your data or our use of cookies, please contact us at info@stradiva.pl.

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